Refund policy
At Shaping She, we are committed to providing quality products and exceptional service. Please review the following policy carefully before making a purchase.
Returns
We accept returns within 30 days of delivery only if the item arrives damaged, defective, or tampered with.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- You must provide proof of purchase
- You must submit clear photo evidence of the issue
- All return requests must be submitted within 30 days of delivery
Return Shipping
We offer complimentary return shipping only for products that are defective, damaged, or compromised during delivery.
Return shipping for all other situations is the responsibility of the customer.
Final Sale Items
Due to the nature of skincare and personal care products, all items are considered final sale and are not eligible for return or refund once opened or used.
We reserve the right to deny returns that do not meet our policy criteria.
How to Request a Return
To initiate a return, please email our support team at
Include your order number, a detailed description of the issue, and supporting photos.
A member of our team will respond within 1–2 business days with further instructions.